Privacy Policy

Who we are

APEX In Home Service is our website brand. Apex Appliance Repair Service is the customer-facing name we use for service texts and emails. Both names identify the same company, Apex Appliance Repair Service LLC. This policy covers our company website, service inquiries, and customer service communications.

Information we use

Depending on how you contact us and the service requested, we may receive your name, phone number, email, service address or ZIP code, appliance details, problem descriptions, photos you provide, service history, and communication preferences. A service-contract or warranty company may also provide information needed to respond to your service request.

Our website and service providers process technical information needed to deliver and protect the site, such as request and device information. The inquiry form uses a short-lived security cookie and hashed request records to limit abuse and duplicate submissions. Messages submitted through the form are delivered to our company email inbox.

How we use information

We use information to respond to inquiries, coordinate appointments, provide appliance service, communicate repair and parts updates, maintain service and consent records, and protect our services. A website inquiry is not a confirmed appointment.

Service providers and sharing

We use service providers for functions such as website hosting, email delivery, and text messaging. They process information needed to provide those services. We may share relevant service information with a warranty or service-contract company involved in your request, or when required by law.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. SMS consent and opt-in records are not shared with warranty partners or other third parties for their own messaging. Necessary delivery and support providers may process this information to operate our messaging service.

Text messaging choices

Our Apex Appliance Repair Service texts concern requested appliance service, not advertising or promotions. Our website brand, APEX In Home Service, refers to the same company and service. Providing a phone number, submitting a website inquiry, or being referred by a warranty company does not by itself enroll you in these texts. We obtain your permission before sending ongoing service texts.

Consent is optional and is not a condition of receiving service or making a purchase. You can use phone or email instead. Reply STOP to stop texts or HELP for help. Message and data rates may apply. See our SMS Terms.

Retention and security

We retain information as needed for service, business records, consent evidence, and applicable legal obligations. We use access restrictions and security safeguards, but no online service can guarantee absolute security.

Questions and requests

Contact us at 1-267-663-2982 or contact@apexinhomeservice.com to ask about this policy, correct your information, or request access or deletion. We may need to verify your identity and retain information required for legitimate business or legal purposes.

We will post policy changes here and update the date above.