Terms & Conditions

Company and inquiries

APEX In Home Service is our website brand. Apex Appliance Repair Service is the customer-facing name we use for service texts and emails. Both names identify the same company, Apex Appliance Repair Service LLC. Our website provides company and appliance-service information. Sending an inquiry does not confirm an appointment; our staff will confirm availability and service arrangements separately.

SMS Terms — Apex Appliance Repair Service

If you choose to receive texts, Apex Appliance Repair Service LLC sends non-marketing SMS or MMS about your requested appliance service under the Apex Appliance Repair Service name. APEX In Home Service is our website brand; both names identify the same company and service. Messages may include appointment scheduling and reminders, technician arrival information, repair or parts updates, requests for appliance model numbers or photos, and replies to your service questions.

Message frequency varies with your service request. Message and data rates may apply. Your mobile carrier may charge for sent or received messages according to your plan.

Your choice to receive texts

We ask for your permission during a phone conversation before enrolling you in ongoing service texts, and retain a record of your response. Consent is optional and is not a condition of service or purchase. You may communicate by phone or email instead.

A website inquiry or a referral from a warranty company does not by itself authorize us to enroll you. Please provide a number you control and notify us if it changes.

Stopping texts

Reply STOP at any time to unsubscribe. You may receive one confirmation of your request, after which program texts will stop unless you opt in again. You may also contact us using the details below to withdraw consent.

Help and delivery

Reply HELP for help, contact us at 1-267-663-2982 or contact@apexinhomeservice.com, or use our contact page. Office hours are Monday–Friday, 9am–5pm Eastern; closed weekends and holidays.

Delivery is not guaranteed and may be delayed by network conditions. Carriers are not liable for delayed or undelivered messages. Texting is not an emergency service.

Privacy and changes

Our Privacy Policy describes our handling of personal information and SMS consent records. We do not sell or share SMS opt-in data or personal information with third parties for marketing purposes.

Updates to these terms will be posted here with a revised date. A change to these terms does not automatically enroll you in texts or expand your existing consent.